/* ============================================
   TICKETS PAGE STYLES - Novix Website
   مینیمال، حرفه‌ای، سریع
   ============================================ */

.tickets-container {
    display: grid;
    grid-template-columns: 1fr 1.5fr;
    gap: 1.5rem;
    margin-top: 1.5rem;
    margin-bottom: 2rem;
}

.ticket-form-wrapper {
    position: sticky;
    top: 80px;
    align-self: flex-start;
}

.ticket-form {
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-lg);
    padding: 1.5rem;
}

.ticket-form h3 {
    font-size: clamp(1rem, 1.2vw, 1.1rem);
    margin-bottom: 1rem;
    display: flex;
    align-items: center;
    gap: 0.6rem;
}

.ticket-form .form-group {
    margin-bottom: 0.7rem;
}

.ticket-form .form-group label {
    display: block;
    font-size: 0.7rem;
    font-weight: 600;
    color: var(--text-secondary);
    margin-bottom: 0.15rem;
}

.ticket-form .form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 0.7rem;
}

.ticket-form .form-group input,
.ticket-form .form-group textarea,
.ticket-form .form-group select {
    width: 100%;
    padding: 0.6rem 1rem;
    background: var(--bg-input);
    border: 1px solid var(--border-color);
    border-radius: var(--radius);
    color: var(--text-primary);
    font-family: 'Vazirmatn', sans-serif;
    font-size: clamp(0.8rem, 0.9vw, 0.85rem);
    transition: all var(--transition);
    direction: rtl;
}

.ticket-form .form-group textarea {
    resize: vertical;
    min-height: 80px;
}

.ticket-form .form-group input:focus,
.ticket-form .form-group textarea:focus,
.ticket-form .form-group select:focus {
    border-color: var(--accent);
    outline: none;
    box-shadow: 0 0 0 3px var(--accent-glow);
}

.ticket-form .form-group select {
    appearance: none;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='%238E9099' d='M6 8L1 3h10z'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: left 1rem center;
    padding-left: 2.5rem;
    cursor: pointer;
}

.ticket-form .btn {
    width: 100%;
    justify-content: center;
}

.ticket-message {
    margin-top: 0.8rem;
    padding: 0.5rem 1rem;
    border-radius: var(--radius);
    font-size: 0.8rem;
    display: none;
}

.ticket-message.success {
    display: block;
    background: rgba(16, 185, 129, 0.08);
    color: var(--success);
    border: 1px solid rgba(16, 185, 129, 0.1);
}

.ticket-message.error {
    display: block;
    background: rgba(239, 68, 68, 0.08);
    color: var(--danger);
    border: 1px solid rgba(239, 68, 68, 0.1);
}

.tickets-list-wrapper {
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-lg);
    padding: 1.5rem;
    max-height: 550px;
    overflow-y: auto;
}

.tickets-list-wrapper::-webkit-scrollbar {
    width: 3px;
}
.tickets-list-wrapper::-webkit-scrollbar-thumb {
    background: var(--accent);
    border-radius: 10px;
}

.tickets-list-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 1rem;
    padding-bottom: 0.5rem;
    border-bottom: 1px solid var(--border-color);
}

.tickets-list-header h3 {
    font-size: clamp(0.95rem, 1.1vw, 1rem);
    display: flex;
    align-items: center;
    gap: 0.6rem;
}

.ticket-count {
    font-size: 0.65rem;
    color: var(--text-secondary);
    background: var(--bg-secondary);
    padding: 0.15rem 0.8rem;
    border-radius: 50px;
    border: 1px solid var(--border-color);
}

.ticket-item {
    background: var(--bg-secondary);
    border: 1px solid var(--border-color);
    border-radius: var(--radius);
    padding: 0.8rem 1rem;
    margin-bottom: 0.6rem;
    cursor: pointer;
    transition: all var(--transition);
}

.ticket-item:hover {
    border-color: var(--border-light);
    transform: translateX(-3px);
}

.ticket-item .ticket-item-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-wrap: wrap;
    gap: 0.4rem;
}

.ticket-item .ticket-item-subject {
    font-weight: 600;
    font-size: clamp(0.85rem, 0.95vw, 0.9rem);
}

.ticket-item .ticket-item-status {
    font-size: 0.55rem;
    padding: 0.1rem 0.6rem;
    border-radius: 50px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.3px;
}

.ticket-item .ticket-item-status.badge-open {
    background: rgba(16, 185, 129, 0.1);
    color: var(--success);
    border: 1px solid rgba(16, 185, 129, 0.08);
}
.ticket-item .ticket-item-status.badge-progress {
    background: rgba(245, 158, 11, 0.1);
    color: var(--warning);
    border: 1px solid rgba(245, 158, 11, 0.08);
}
.ticket-item .ticket-item-status.badge-answered {
    background: rgba(59, 130, 246, 0.1);
    color: #3B82F6;
    border: 1px solid rgba(59, 130, 246, 0.08);
}
.ticket-item .ticket-item-status.badge-closed {
    background: rgba(107, 114, 128, 0.1);
    color: #6B7280;
    border: 1px solid rgba(107, 114, 128, 0.08);
}

.ticket-item .ticket-item-date {
    font-size: 0.6rem;
    color: var(--text-muted);
}

.ticket-item .ticket-item-preview {
    font-size: 0.75rem;
    color: var(--text-secondary);
    margin-top: 0.2rem;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

.no-tickets {
    text-align: center;
    color: var(--text-secondary);
    padding: 2rem 0;
    font-size: 0.9rem;
}

.no-tickets i {
    font-size: 2.5rem;
    display: block;
    margin-bottom: 0.5rem;
    opacity: 0.3;
}

.loading-spinner {
    text-align: center;
    color: var(--text-secondary);
    font-size: 0.85rem;
    padding: 2rem 0;
}

/* ===== مودال تیکت ===== */
.modal-overlay {
    display: none;
    position: fixed;
    inset: 0;
    background: rgba(0, 0, 0, 0.6);
    backdrop-filter: blur(6px);
    -webkit-backdrop-filter: blur(6px);
    z-index: 9999;
    justify-content: center;
    align-items: center;
    padding: 1rem;
}

.modal-overlay.active {
    display: flex;
}

.modal-content {
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-lg);
    max-width: 600px;
    width: 100%;
    padding: 1.5rem;
    box-shadow: var(--shadow-hover);
    animation: modalFadeIn 0.25s ease;
    max-height: 90vh;
    overflow-y: auto;
}

@keyframes modalFadeIn {
    from { transform: scale(0.95) translateY(10px); opacity: 0; }
    to { transform: scale(1) translateY(0); opacity: 1; }
}

.modal-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 1rem;
    padding-bottom: 0.5rem;
    border-bottom: 1px solid var(--border-color);
}

.modal-header h3 {
    font-size: 1.1rem;
    font-weight: 700;
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.modal-close {
    width: 36px;
    height: 36px;
    border-radius: 50%;
    border: 1px solid var(--border-color);
    background: var(--bg-secondary);
    color: var(--text-secondary);
    font-size: 1.1rem;
    cursor: pointer;
    transition: all var(--transition);
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

.modal-close:hover {
    background: rgba(239, 68, 68, 0.1);
    color: var(--danger);
    border-color: var(--danger);
    transform: rotate(90deg);
}

.ticket-detail-header {
    display: flex;
    gap: 0.6rem;
    margin-bottom: 1rem;
    flex-wrap: wrap;
}

.ticket-info-item {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 0.1rem;
    background: var(--bg-secondary);
    padding: 0.3rem 0.8rem;
    border-radius: var(--radius);
    border: 1px solid var(--border-color);
    min-width: 60px;
    flex: 1;
    transition: all var(--transition);
}

.ticket-info-item:hover {
    border-color: var(--border-light);
}

.ticket-info-item .ticket-info-label {
    font-size: 0.5rem;
    font-weight: 600;
    color: var(--text-muted);
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.ticket-info-item .ticket-status,
.ticket-info-item .ticket-priority,
.ticket-info-item .ticket-department {
    font-size: 0.65rem;
    font-weight: 600;
    padding: 0.05rem 0.5rem;
    border-radius: 50px;
    width: 100%;
    text-align: center;
}

.ticket-info-item .ticket-status.open {
    background: rgba(16, 185, 129, 0.1);
    color: var(--success);
    border: 1px solid rgba(16, 185, 129, 0.05);
}
.ticket-info-item .ticket-status.in_progress {
    background: rgba(245, 158, 11, 0.1);
    color: var(--warning);
    border: 1px solid rgba(245, 158, 11, 0.05);
}
.ticket-info-item .ticket-status.answered {
    background: rgba(59, 130, 246, 0.1);
    color: #3B82F6;
    border: 1px solid rgba(59, 130, 246, 0.05);
}
.ticket-info-item .ticket-status.closed {
    background: rgba(107, 114, 128, 0.1);
    color: #6B7280;
    border: 1px solid rgba(107, 114, 128, 0.05);
}

.ticket-info-item .ticket-priority.low {
    background: rgba(16, 185, 129, 0.1);
    color: var(--success);
    border: 1px solid rgba(16, 185, 129, 0.05);
}
.ticket-info-item .ticket-priority.medium {
    background: rgba(245, 158, 11, 0.1);
    color: var(--warning);
    border: 1px solid rgba(245, 158, 11, 0.05);
}
.ticket-info-item .ticket-priority.high {
    background: rgba(239, 68, 68, 0.1);
    color: var(--danger);
    border: 1px solid rgba(239, 68, 68, 0.05);
}
.ticket-info-item .ticket-priority.urgent {
    background: rgba(239, 68, 68, 0.2);
    color: #DC2626;
    border: 1px solid rgba(239, 68, 68, 0.1);
}

.ticket-info-item .ticket-department {
    background: var(--accent-glow);
    color: var(--accent-light);
    border: 1px solid rgba(108, 60, 225, 0.05);
}

.ticket-question-section {
    background: var(--bg-secondary);
    border: 1px solid var(--border-color);
    border-radius: var(--radius);
    padding: 1rem;
    margin-bottom: 1rem;
}

.ticket-question-section .section-label {
    font-size: 0.65rem;
    font-weight: 600;
    color: var(--accent-light);
    margin-bottom: 0.3rem;
    display: flex;
    align-items: center;
    gap: 0.3rem;
}

.ticket-detail-subject {
    font-size: 1rem;
    font-weight: 700;
    margin-bottom: 0.5rem;
    padding: 0.3rem 0.6rem;
    background: var(--bg-card);
    border-radius: var(--radius);
    border-right: 3px solid var(--accent);
}

.ticket-detail-message {
    font-size: 0.85rem;
    color: var(--text-secondary);
    line-height: 1.8;
    padding: 0.6rem;
    background: var(--bg-card);
    border-radius: var(--radius);
    border: 1px solid var(--border-color);
    word-wrap: break-word;
    overflow-wrap: break-word;
}

.ticket-detail-date {
    font-size: 0.6rem;
    color: var(--text-muted);
    margin-top: 0.5rem;
    padding: 0.2rem 0.6rem;
    background: var(--bg-secondary);
    border-radius: 6px;
    display: inline-block;
    border: 1px solid var(--border-color);
}

.ticket-response {
    margin-top: 1rem;
    padding: 1rem;
    background: rgba(59, 130, 246, 0.04);
    border: 1px solid rgba(59, 130, 246, 0.08);
    border-radius: var(--radius);
    animation: fadeInUp 0.3s ease;
}

.ticket-response .response-header {
    font-weight: 600;
    font-size: 0.8rem;
    color: #3B82F6;
    margin-bottom: 0.3rem;
    display: flex;
    align-items: center;
    gap: 0.4rem;
}

.ticket-response .response-body {
    font-size: 0.85rem;
    color: var(--text-secondary);
    line-height: 1.8;
    padding: 0.5rem;
    background: var(--bg-card);
    border-radius: var(--radius);
    word-wrap: break-word;
    overflow-wrap: break-word;
}

.ticket-response .response-date {
    font-size: 0.55rem;
    color: var(--text-muted);
    margin-top: 0.3rem;
    display: inline-block;
    padding: 0.1rem 0.5rem;
    background: var(--bg-secondary);
    border-radius: 4px;
}

.ticket-no-response {
    margin-top: 1rem;
    padding: 1.5rem;
    text-align: center;
    background: var(--bg-secondary);
    border-radius: var(--radius);
    border: 1px dashed var(--border-color);
}

.ticket-no-response .no-response-message i {
    font-size: 1.8rem;
    display: block;
    margin-bottom: 0.3rem;
    opacity: 0.5;
}

.ticket-no-response .no-response-message p {
    font-size: 0.85rem;
    color: var(--text-secondary);
}

.ticket-no-response .no-response-message span {
    font-size: 0.65rem;
    color: var(--text-muted);
}

@keyframes fadeInUp {
    from { opacity: 0; transform: translateY(8px); }
    to { opacity: 1; transform: translateY(0); }
}

/* ============================================
   RESPONSIVE - TICKETS
   ============================================ */

@media (max-width: 360px) {
    .tickets-container { grid-template-columns: 1fr; gap: 1rem; }
    .ticket-form-wrapper { position: static; }
    .ticket-form { padding: 1rem; }
    .ticket-form .form-row { grid-template-columns: 1fr; gap: 0; }
    .tickets-list-wrapper { padding: 1rem; max-height: 400px; }
    .ticket-item { padding: 0.6rem 0.8rem; }
    .ticket-item .ticket-item-header { flex-direction: column; align-items: flex-start; gap: 0.2rem; }
    .ticket-detail-header { flex-direction: column; gap: 0.4rem; }
    .ticket-info-item { flex-direction: row; justify-content: space-between; padding: 0.2rem 0.6rem; min-width: auto; }
    .ticket-info-item .ticket-info-label { font-size: 0.45rem; }
    .ticket-info-item .ticket-status, .ticket-info-item .ticket-priority, .ticket-info-item .ticket-department { font-size: 0.55rem; padding: 0.05rem 0.4rem; width: auto; }
    .modal-content { padding: 1rem; }
}

@media (min-width: 361px) and (max-width: 480px) {
    .tickets-container { grid-template-columns: 1fr; gap: 1.2rem; }
    .ticket-form-wrapper { position: static; }
    .ticket-form { padding: 1.2rem; }
    .ticket-form .form-row { grid-template-columns: 1fr 1fr; gap: 0.5rem; }
    .tickets-list-wrapper { padding: 1.2rem; max-height: 450px; }
    .ticket-detail-header { flex-direction: column; gap: 0.4rem; }
    .ticket-info-item { flex-direction: row; justify-content: space-between; padding: 0.2rem 0.6rem; min-width: auto; }
    .ticket-info-item .ticket-info-label { font-size: 0.45rem; }
    .ticket-info-item .ticket-status, .ticket-info-item .ticket-priority, .ticket-info-item .ticket-department { font-size: 0.55rem; padding: 0.05rem 0.4rem; width: auto; }
}

@media (min-width: 481px) and (max-width: 768px) {
    .tickets-container { grid-template-columns: 1fr; gap: 1.2rem; }
    .ticket-form-wrapper { position: static; }
}

@media (min-width: 769px) and (max-width: 1024px) {
    .tickets-container { grid-template-columns: 1fr 1.2fr; gap: 1.2rem; }
}

@media (min-width: 1025px) {
    .ticket-form { padding: 2rem; }
    .tickets-list-wrapper { padding: 2rem; max-height: 600px; }
}

@media (max-width: 768px) {
    .modal-overlay { backdrop-filter: none !important; -webkit-backdrop-filter: none !important; }
}